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Banking
Security
Online
Banking FAQ
Q
How do I access Online
Banking?
A After your
Valley Savings Bank checking
application has been approved, simply click on the link
for Go to Valley
Online on any of our Web pages.
When using Valley Online for the first time, click on the "First
time users, please click
here to register."
Q
How frequently is my Valley Savings Bank information
updated?
A Valley
Savings Bank updates all customer information nightly.
Whether you access Online
Banking, our 24-Hour
Account Access Telephone Banking System , or contact
us directly, your account information is updated nightly
to reflect all account activity.
Q
Can I look at all of my transactions at any time?
A Yes, with Online
Banking and the 24 Hour Account Access Telephone Banking
System, you have access to your account information 24 hours
a day, 7 days a week!
Q
After I have signed up online for electronic bill
payment, how long does it take for my User Kit to arrive in
the mail?
A Once you have
completed the sign-up form at the Web site, your User Kit
will will be e-mailed to you within 5-10 business days.
Q
How does bill payment work?
A To help you
understand the process, we have provided a diagram.
Q
How long does it take to set up a new payee in the bill
payment system?
A Once you have
entered a new payee into the Electronic Bill Payment System,
it takes two business days to set up the payee to receive
payments.
Q
Even though it takes two business days to set up a new
payee, can I still enter a bill payment to the new payee
during those two business days?
A Yes. You may
enter a payment to your new payee immediately; however, the
payment will not actually be made until the payee is set up.
Any payments made to the payee before the payee is added to
the system will be delayed in reaching the payee by
approximately two business days.
Q
After I make a bill payment, how long does it take for
the money to be debited from my account?
A The money
will be debited electronically from your account within 1-3
business days starting on the business day following the
payment date. If you make a payment on Monday, you can
expect the money to be debited from your account by
Wednesday or Thursday of the same week.
Q
How long does it take for a payment to reach the payee?
A A payment
that generates an ACH payment will credit the payee's
account within 1-3 business days; whereas, a paper check
will take up to 10 days.
Q
How do I actually use the Electronic Bill Payment System?
A Step-by-step
instructions can be accessed by pressing the help button
within Online Banking.
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